Terms of Service

1. Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement and that all information you provide is accurate. The Service is a business tool for real estate professionals, wholesalers, investors, and their organizations. People may use the website or the iOS app from outside the United States, including while located in the European Union. Spartan Closer LLC is a United States company. Calling and messaging features that reach people in the United States remain subject to United States communications laws.

2. Accounts

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Acceptable Use

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes.
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or other applicable communications laws.
• Send unsolicited communications to individuals on Do-Not-Call lists.
• Interfere with or disrupt the Service's functionality.
• Attempt to access data or accounts without authorization.
• Resell or misuse the Service in violation of applicable law.
• Use automated systems to abuse the Service or exceed reasonable usage limits.
• Transmit malicious code, spam, or unauthorized advertising.

4. Plans, Fees & Billing (Organization-Level)

Spartan Closer is sold to organizations and teams, and it is also offered as a self-serve subscription. Plans, seats, usage limits, add-on entitlements, fees, renewal terms, and payment terms for a contracted organization are governed by that organization's order form, written agreement, admin billing arrangement, or invoice issued by Spartan Closer LLC.

Who bills a self-serve subscription depends on the channel. Website signups and other organization billing on the web are billed by Spartan Closer LLC through Stripe, Inc. The iOS self-serve subscription is Operator monthly, billed by Apple to the Apple ID. The billing section below describes both channels. A signed order form controls contracted organizations.

Taxes required by law are the customer's responsibility unless an order form says otherwise or Apple or Stripe collects them at checkout.

Self-serve commercial billing

Counsel review is required before this section is treated as the final legal agreement. It describes the current product operation.

Web subscriptions billed through Stripe

Browser signups and other organization billing on the website are billed by Spartan Closer LLC through Stripe. The organization's designated admin is responsible for payment, seat assignment, and managing end-user access on that channel. Cancel or manage a Stripe subscription from the billing area of the website. Canceling there does not cancel a subscription billed by Apple.

• New commercial subscriptions include a 14-day trial. A payment method is required. The base plan is not charged until the trial converts.
• Paid plans renew at the end of the billing period unless canceled.
• A paid upgrade can take effect immediately with proration. A downgrade takes effect at the next renewal.
• Canceling a paid subscription keeps access through the end of the paid period. Canceling during a trial keeps access through the existing trial end.
• A failed renewal payment has a 7-day grace period.
• Refunds are reviewed and completed by Spartan Closer. There is no customer self-service refund button.
• Purchased Spartan Credits are generally not refunded, except where Spartan Closer, a contract, or applicable law requires otherwise. Purchased credits do not expire on a 12-month timer in the product.
• Promotional discounts do not cover usage, credit packs, carrier fees, A2P fees, or taxes.
• Extra seats are $149 per month and extra phone numbers are $10 per month when those add-ons are purchased. Carrier and provider charges remain separate where they apply.

Subscriptions billed by Apple

If you subscribe in the Spartan Closer iOS app, Apple is the seller of that auto-renewable subscription and charges your Apple ID. Spartan Closer LLC does not store your full payment card number for that purchase. Apple's terms, including the terms on the App Store purchase sheet, apply to the charge, renewal, and refund.

• The self-serve App Store subscription is Operator, billed monthly. The price, currency, and tax are the amounts Apple displays in your storefront at purchase. Growth, Scale, extra seats, extra phone numbers, and Spartan Credit packs are not included in that Apple purchase. When those are offered, they are billed on the website through Stripe or under an organization agreement.
• When Apple offers an introductory free trial, it is 14 days. Apple may still require a payment method on the Apple ID. The paid subscription starts when the trial ends unless you cancel before then.
• The subscription renews automatically until you cancel. Turn off auto-renew at least 24 hours before the end of the current period. Apple may charge the renewal within 24 hours before the period ends.
• Manage or cancel the Apple subscription in Apple ID subscription settings: Settings, then your name, then Subscriptions. The Spartan Closer app and the website cannot cancel an Apple-billed subscription.
• Refund requests for an Apple-billed subscription go to Apple. The web refund sentence above applies to billing through Stripe. There is no customer self-service refund button in Spartan Closer for either channel.
• Deleting your Spartan Closer account does not cancel the Apple subscription. Restore purchases with the same Apple ID if the app needs to recognize an existing subscription.
• If Apple's rules end an unused free trial when a paid subscription starts, that unused time is forfeited.

The two channels stay separate. Canceling a Stripe subscription does not cancel an Apple subscription, and canceling in Apple ID settings does not cancel a Stripe subscription. After an account exists, an organization admin can invite teammates. A teammate who did not buy the Apple subscription is not separately billed by Apple for that organization plan.

Where a mandatory withdrawal or cooling-off right applies and cannot be waived, that right still applies. For a subscription billed by Apple, send that request to Apple. For a subscription billed by us through Stripe, email admin@spartancloser.app. Starting a trial or using the Service can affect that right where the law allows.

5. Acceptable Use of Communications Features

When using the Service's calling and messaging features, you agree to:

• Comply with all applicable federal and state laws, including the TCPA, TSR, and state-specific calling and messaging regulations.
• Honor Do-Not-Call and opt-out requests and maintain appropriate records.
• Obtain proper consent before sending marketing communications.
• Include required disclosures and opt-out mechanisms in your messages.
• Not use the Service to harass, threaten, defraud, or impersonate any person.

You indemnify Spartan Closer LLC against any claims arising from your violation of communications laws or these acceptable-use requirements.

6. Third-Party Services & Integrations

Our Service integrates with third-party services. By using these integrations, you agree to comply with their respective terms:

Google APIs

We integrate with Google APIs (Calendar, Maps, Places, Geolocation). By using these features, you agree to Google's Terms of Service and Privacy Policy. We access, store, and use Google user data in accordance with the Google API Services User Data Policy, including "Limited Use" requirements. We do not sell or share Google user data with third parties.

Stripe Payment Processing

Website payments are processed by Stripe, Inc. Your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy and Terms of Service. We do not store your full credit card information on our servers.

Apple App Store subscriptions

If you subscribe in the iOS app, Apple is the seller of that subscription. Apple's media services terms and Apple's privacy policy apply to the purchase. We receive subscription status so we can provision the Service. We do not receive your full payment card number from Apple.

Twilio Communications

Voice calls and SMS messaging are powered by Twilio. Use of these features is subject to Twilio's Acceptable Use Policy. You are responsible for ensuring your communications comply with all applicable laws, including TCPA regulations and DNC list requirements.

AI Services

The Service uses artificial intelligence features powered by third-party providers (including OpenAI). AI-generated content is provided for informational purposes and should not be relied upon as legal, financial, or professional advice. You are responsible for reviewing and verifying any AI-generated suggestions before acting on them.

7. Intellectual Property

All content, branding, software, and technology provided through the Service are the property of Spartan Closer LLC or its licensors. You may not copy, modify, distribute, sell, or lease any part of our Service without permission. You retain ownership of any data you upload to the Service.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, available at https://spartancloser.app/privacy-policy. We collect, use, and protect your data as described therein. You are responsible for the accuracy and legality of any data you upload to the Service, including lead information.

9. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, SPARTAN CLOSER LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Spartan Closer LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party rights.

11. Termination

We may suspend or terminate your account at our discretion if you violate these Terms, fail to pay fees when due, or if continued use poses a security or legal risk. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall survive, including payment obligations, disclaimers, and limitations of liability.

12. Data Deletion & User Rights

You may request deletion of your account and associated data at any time by emailing admin@spartancloser.app. For Google-connected accounts, tokens and data are deleted promptly upon disconnection or deletion request. We will process deletion requests within 30 days, subject to legal retention requirements. Full details are outlined in our Privacy Policy.

13. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Darien, Connecticut. You waive any right to participate in a class action lawsuit or class-wide arbitration. If you live in the European Economic Area, the United Kingdom, or another place whose mandatory consumer law does not allow this arbitration agreement or class-action waiver, that mandatory law controls for you. This section does not limit rights that cannot be waived.

14. Governing Law

These Terms are governed by and construed under the laws of the State of Connecticut, United States, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in Fairfield County, Connecticut. Mandatory consumer or data-protection rights in your country of residence still apply where the law does not allow them to be waived.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. The latest version will always be available at https://spartancloser.app/terms-of-service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Spartan Closer LLC regarding the Service and supersede all prior agreements and understandings.

18. Trader information

Spartan Closer LLC offers the Spartan Closer website and iOS app. For App Store trader contact and similar disclosures, use the details below. This page does not publish a telephone number, VAT number, or company-registration number.

19. Contact Us

For questions about these Terms, contact us at: